Refund policy

 

1. All Sales Are Final

 


We do not accept returns, exchanges, or refunds for any reason, including (but not limited to):

 

  • Unopened or opened products

  • Scent preferences (if you do not like the fragrance)

  • Non-customized products

  • Customized or personalized products

  • Buyer’s remorse or change of mind

  • Items damaged due to customer mishandling

 


Please review your order carefully before completing your purchase, especially for any custom text or personalization.

 

 

 

2. Damaged or Incorrect Items

 


If your order arrives damaged or you receive the wrong item, we will gladly help with a replacement, subject to the conditions below.


To be eligible for a replacement:

 

  1. You must contact us within 48 hours of delivery.

  2. You must email us at support@miniperfumeusa.com with:

     

    • Your order number

    • A clear photo of the damaged or incorrect item

    • A photo of the outer packaging (if applicable)

     

 


Once we review your request and it is approved, we will send you a replacement item at no additional cost.


Please note:
We do not offer refunds for damaged or incorrect items — only replacements.

 

 

 

3. Lost, Missing, or Stolen Packages

 


Once your order has been handed over to the shipping carrier, risk of loss passes to the customer.


We are not responsible for:

 

  • Packages marked as “Delivered” by the carrier

  • Lost or stolen packages after delivery

  • Delays caused by the carrier, weather, or other circumstances beyond our control

  • Incorrect or incomplete shipping addresses provided at checkout

 


If your package is lost in transit and not marked as delivered, please contact us at support@miniperfumeusa.com, and we will help you file a claim with the carrier.

 

 

 

4. Order Changes & Cancellations

 

 

  • Once an order has begun processing, it cannot be changed or canceled.

  • For customized products, production typically begins shortly after the order is placed, so:

     

    • Custom orders cannot be edited, changed, or canceled once submitted.

    • Mini Perfume USA is not responsible for spelling mistakes, typos, or incorrect text provided by the customer.

     

 


Please double-check all personalization details, shipping information, and product selections before confirming your order.

 

 

 

5. How to Contact Us

 


If you have any questions about this policy or need help with a damaged or incorrect item, please contact us:

 

  • 📧 Email: support@miniperfumeusa.com

  • 📞 Phone/WhatsApp: +1 (904) 434-4335

 


We’ll do our best to assist you within a reasonable time frame.